Privacy Policy

D'Arcy Estate Agents is committed to providing high-quality services to you. This Privacy Policy outlines our ongoing obligations regarding how we manage your Personal Information, in line with the latest Australian privacy standards.

Compliance with Australian Privacy Principles (APPs)
We adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 as amended. The APPs govern the way we collect, use, disclose, store, secure, and dispose of your Personal Information.

For more information on the Australian Privacy Principles, you can visit the website of the Office of the Australian Information Commissioner at www.oaic.gov.au.

What is Personal Information and Why Do We Collect It?
Personal Information is any information or opinion about an identified individual, or an individual who is reasonably identifiable. The types of Personal Information we collect include names, addresses, email addresses, phone numbers, and other contact details.

We collect this Personal Information through various methods, including interviews, correspondence, telephone, email, our website www.darcy.com.au, cookies, and third-party sources.

We do not guarantee the accuracy or privacy practices of third-party websites that may be linked to our site.

We collect your Personal Information primarily to provide our services to you, to offer information to our clients, and for marketing purposes. Your Personal Information may also be used for secondary purposes related to the primary purpose, where you would reasonably expect such use or disclosure. You can unsubscribe from our marketing lists at any time by contacting us in writing.

When collecting Personal Information, we will inform you, where appropriate and possible, of the purpose of collection and how we plan to use your information.

Sensitive Information
Sensitive Information, as defined in the Privacy Act, includes information about an individual's racial or ethnic origin, political opinions, religious or philosophical beliefs, membership in a trade union, criminal record, or health information.

We will only use Sensitive Information:

  • For the primary purpose for which it was collected.
  • For a secondary purpose directly related to the primary purpose.
  • With your consent, or where required or authorized by law.

Third Parties
Where reasonable and practicable, we will collect your Personal Information directly from you. However, in some cases, we may receive information from third parties. If so, we will take reasonable steps to ensure that you are aware of the information provided to us by the third party.

Disclosure of Personal Information
We may disclose your Personal Information to third-party service providers, including but not limited to marketing and advertising providers.

This may include entities that are located or store data outside of Australia.

When we disclose your Personal Information to third parties, we require them to handle your information in accordance with this Privacy Policy and to comply with Australian privacy laws.

We currently use the following third parties to process your Personal Information:

  • Google Analytics
  • Facebook
  • Microsoft

By providing us with your Personal Information, you consent to its disclosure to third parties outside Australia. If you are a European Union (EU) citizen, you also consent to the transfer of your Personal Information outside the EU. For disclosures subject only to Australian privacy laws (and not the GDPR), you acknowledge that we are not required to ensure these third parties comply with Australian privacy laws.

Do Not Track
We respect Do Not Track settings, as outlined here: Do Not Track - Wikipedia.

Security of Personal Information
We take reasonable steps to protect your Personal Information from misuse, loss, and unauthorized access, modification, or disclosure.

When your Personal Information is no longer required for the purpose for which it was collected, we will take reasonable steps to destroy or permanently de-identify it. However, most Personal Information will be stored in client files, which we are required to keep for a minimum of 7 years.

Access to Your Personal Information
You may request access to the Personal Information we hold about you to update or correct it, subject to certain exceptions. Please contact us in writing if you wish to access your Personal Information.

D'Arcy Estate Agents will not charge a fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

To protect your Personal Information, we may require proof of identity before releasing the requested information.

Maintaining the Quality of Your Personal Information
It is important to us that your Personal Information is accurate, complete, and up to date. If you believe any information we hold is incorrect, please notify us as soon as possible so we can update our records and continue to provide quality services to you.

Policy Updates
This Privacy Policy may change from time to time and will be available on our website.

Privacy Policy Complaints and Enquiries
If you have any queries or complaints regarding our Privacy Policy, please contact us at:

235 Waterworks Rd, Ashgrove QLD 4060
Email: enquiries@darcy.com.au
Phone: (07) 3510 2600